This Privacy Policy describes how we collect, use, store and protect your personal information when you visit and shop on our website. We take the protection of your personal information very seriously and follow practical and responsible standards to keep your data safe. This policy applies to all visitors and customers using our website services.
Information We Collect
We collect information that you actively provide to us when you create an order, submit inquiries or communicate with our support team. The types of information may include your full name, shipping address, email address, phone number, and payment related details needed to complete your purchase.
When you browse our website, we may also automatically gather basic non-identifying information such as the device type you use, your general browsing preferences, pages viewed on our site and the length of time you spend on each page. This information cannot be used to identify you personally and helps us understand how visitors interact with our website so we can improve site experience and product presentation.
How We Use Your Information
We use your personal information primarily to process and fulfill your orders. This includes verifying payment details, arranging shipment, updating you about package delivery status, and handling return or refund requests. We also use your contact information to respond to questions and feedback you send through our contact channel.
With your consent, we may use your email address to send you updates about our products, available discounts and wellness related content. You can choose to stop receiving these messages at any time by following the unsubscribe instructions included in each message.
Non-identifying browsing data is used to analyze website performance, adjust page layout and improve product descriptions, making our site easier and more pleasant for future visitors to use. We will not use your personal data for unrelated purposes outside of the scope described in this policy.
Information Sharing
We do not sell, rent or trade your personal information to outside parties for marketing purposes. We may share limited necessary information with trusted service providers who help us operate our business, such as payment processors and global logistics partners. These service providers are only allowed to use your information to complete tasks assigned by us and are required to keep your data protected.
We may release your information only when we believe it is necessary to protect the safety of our website, customers or public interests.
Data Protection
We adopt reasonable security measures to protect your personal information from unauthorized access, alteration, loss or disclosure. We maintain secure environments for data storage and regularly review our internal procedures to reduce potential risks to your information. However, no method of online data transmission or electronic storage can be guaranteed to be completely secure, and we cannot promise absolute security of your data.
Your Rights
You have the right to view the personal data we hold about you, request corrections to inaccurate information or ask us to delete your personal information stored in our system. You can also withdraw consent for marketing emails at any time.
To make requests related to your personal information, please reach out to us through the Contact Us page on our website. We will respond to your request within a reasonable time frame.
Data Retention
We keep your personal information only for as long as needed to complete the purposes for which the data was collected. Once an order is fully finalized and all related after-sales matters are closed, we will retain only the records we need to meet business operation requirements. When your information is no longer required, we will securely remove it from our storage systems.
Policy Updates
We may revise this Privacy Policy from time to time. Any updates will be posted on this page of our website. We encourage you to review this page periodically to stay informed about how we protect your personal information. Your continued use of our website after changes are posted means you accept the updated policy.
If you have any questions about this Privacy Policy or our data handling practices, please visit our Contact Us page to send us your inquiries.